Billing must be correct.
Automatically update invoices and credit ledgers to close faster—without correction events.
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Problem
For large teams, things can’t always go as planned
Enterprise renewals come in late, infrastructure outages occur, and contracts get lost in the swirl.
In the world of billing, where money is literally on the line, this can lead to incorrect or delayed invoices, which leads to upset customers and high-friction user experiences.
The old way
Most billing platforms rely on engineering upkeep
To keep invoices accurate and on-schedule, engineering teams pull long weekend hours reconciling event data with invoices.
- Manually review event data to calculate differences
- For every customer, send a correction event to the metering tool
- Reconcile invoices and credit ledgers by hand
- Pray that it all passes the next audit
The new way
Orb is built to roll with the punches
Even when things don’t go smoothly, Orb is designed to help keep billing correct and low-friction. Automatically.
- Add or override event data with Orb’s backfill API
- Watch as invoices, credit ledgers and customer-facing dashboards update automatically
Powered by the Revenue Graph
A living, breathing source of truth that adapts as you do
While most billing platforms treat large-scale event data as a problem to pare down, Orb continually stores and references raw events, providing a canvas to edit and analyze usage data.
Backdate price changes
Apply price changes and renegotiated contract terms and see them reflected in invoices to reduce manual work and customer thrash.
Backfill missing events
When infrastructure outages happen or platforms lag, update the events store and watch invoices being recalculated.
Archive previous usage
Fill invoice history with past usage data to maintain a single source of truth for your customers’ history with your platform.
“Orb is our system of record and source of truth for credits. All we have to do is push metadata about usage events. It takes care of the rest."
Lake Mossman
Senior Software Engineer @ Airbyte
For platform outages
Billing built like critical infrastructure
Even when your platform or the tools you rely on go down, Orb helps keep invoicing accurate and timely.
- Grace periods ensure that even slow-moving systems can upload events
- Backfilling syncs Orb’s records with your warehouse or other event store
- Query-based invoices mean new events automatically update billing
For renewals and upsells
Beat forecast numbers. Without missing a beat.
Changes to a contract can take time to negotiate—and the need to lock them in before a service period ends can create extra pressure on GTM, engineering and finance teams. Orb’s backdating capability helps ensure that:
- Critical customers continue using your tools without interruptions
- New contract terms apply to past usage without extra engineering burden
- Designed to help keep revenue recognition in sync with changes
For real teams
Built for real, not just ideal
Mistakes happen. Contracts get uploaded with a delay, busy teams miss a detail. Unlike streaming-based metering tools, Orb has the flexibility to adapt.
- Engineering and finance teams don’t lose hours reconciling changes
- Customers see errors resolved more quickly, and fewer interruptions
Outdated revenue
stacks can’t keep up
See how AI companies are building modern usage-based billing